PORCELANOSA PRIVACY POLICY – UNITED STATES
Your privacy is very important to us. This Privacy Policy discloses how Porven, Ltd. d/b/a Porcelanosa USA collects, protects and uses personal information gathered about you, in conformance with the applicable law. Our Privacy Policy below applies to your use of the website www.porcelanosa-usa.com (“Website”). By visiting our Website, submitting information or applying for a job you acknowledge that you accept the practices and policies outlined in the then current Privacy Policy and Terms and Conditions.
This Privacy Policy will assist you to understand what types of information we may collect, how we collect the information and how it may be used.
In an effort to comply with the law, and our commitment to protect your personal information, we provide the following, which discloses our policies. If you do not agree with this Privacy Policy, please do not use our Website or provide us your personal information.
How and what type of information do we collect?
All personal information is collected in a fair and non-intrusive manner, with your voluntary consent given by using the Website as indicated above. Personal information is not accessible to anyone outside the specific function for which it is collected. Porcelanosa USA respects the privacy of employees and job applicants, customers and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protection and management of personal information that you provide to us.
Personal information is any information concerning the personal or material circumstances of an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.
Cookies – Internet Users
In addition to personal information, we use data collection devices such as “cookies” on certain web pages to help analyze our web page flow and measure promotional effectiveness. Cookies are pieces of information a website sends to an individual’s hard drive while they are viewing the website. Cookies allow the website to remember important information that will make your visit to the website more convenient. We use cookies to help improve your future visits. If you do not wish to receive a cookie or if you wish to set your browser to warn you each time a cookie is being sent, or if you wish to turn off all cookies, use the options on your browser to assist you. The “Help” option on your browser may assist you in changing your cookie preferences. Please note that by turning cookies off, you will not have access to many features available on our Website.
Children and Data Collection
Porcelanosa USA adheres to the federal privacy protection standards as stated in the Children’s Online Privacy Protection Act (“COPPA”). We care about the safety of children. If you are not 18 or older, you are not authorized to use the Site. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any personal information about themselves (such as their names, e-mail address, and phone number) over the Internet. If a child has provided us with personally-identifiable information without the consent of a parent or guardian, the parent or guardian of that child should immediately contact info@porcelanosa-usa.com.
Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Our Use of Your Information
We use your personal information to facilitate the services you request. We have tailored our Privacy Policy to adequately inform you of the use of your personal information.
Sharing of Personal Information
We may share personal information with our service providers, consultants and affiliates for our internal business purposes only. Except as described in this Privacy Policy, Porcelanosa USA will not share personal information with a third party, unless a customer or other user requests, consents to such disclosure, or disclosure is required or authorized by law. Porcelanosa USA reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so. Porcelanosa USA does not sell your personal information to third parties.
Storage, Retention and Accuracy of Personal Information
Porcelanosa USA insures that personal information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your personal information.
Porcelanosa USA will retain your personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you.
We take all reasonable steps to insure that your personal information is accurate, up-to-date, complete, relevant and not misleading.
Porcelanosa USA may store your personal information in its databases located in the United States and /or other countries outside of the United States. Additionally, some of our service providers may reside in the United States or other countries outside of the United States and will be subject to the laws of the local jurisdiction. As a result, in certain circumstances, the United States and other foreign governments, courts, law enforcement agencies or regulatory agencies may be entitled to access the personal information collected and held by Porcelanosa USA.
Security
We safeguard your personal information on the Internet by using industry-standard practices. Although “guaranteed security” does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with our Privacy Policy and all applicable laws and regulations. We maintain physical, electronic and procedural safeguards as appropriate to safeguard your personal information.
Currently, our website utilizes a variety of different security measures designed to protect personal information by users both inside and outside Porcelanosa USA including the use of encryption mechanisms (e.g., Secure Socket Layers or SSLs), password protection, and other security measures to help prevent unauthorized access to your personally identifiable information.
This helps maintain the confidentiality, privacy, and integrity of your transactions, and helps to protect your confidential information – such as credit card numbers, online forms and financial data, from loss, misuse, interception and hacking.
To contact us please email: info@porcelanosa-usa.com
Changes to our Privacy Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently.
PORCELANOSA PRIVACY POLICY – CANADA
Porven, Ltd. d/b/a Porcelanosa USA and its affiliates including Porcelanosa East Canada, Inc. (collectively, “Porcelanosa” or “we” or “us”) respects the privacy of its customers who choose to provide us with their personal information. This Privacy Policy outlines how Porcelanosa collects, uses and discloses your personal information gathered about you, in conformance its applicable privacy law obligations. Our Privacy Policy applies to your use of our website located at www.porcelanosa-usa.com (“Website”) and any other interactions you may have with us (by telephone, email, and in person, such as at our stores).
When you submit personal information to Porcelanosa, including on a voluntary basis as part of your participation in a service offered by Porcelanosa, or authorize us to obtain personal information from other sources, you are agreeing to be bound by this Privacy Policy. Accordingly, by visiting our Website, submitting information or applying for a job you acknowledge that you accept the then current Privacy Policy (available at: https://www.porcelanosa-usa.com/privacy/) and Terms and Conditions (available at: https://www.porcelanosa-usa.co... you do not agree with this Privacy Policy, please do not use our Website or provide us your personal information.
What is Personal Information?
Personal information is any information about an identifiable person. This includes information such as your name, address, telephone number, birth date, payment card numbers, purchase information and e-mail address.
This Privacy Policy is not intended to cover information other than personal information, such as business or anonymous information.
Your Consent
Porcelanosa will obtain your consent (through this Privacy Policy or other means) to collect, use and/or disclose personal information except where we are authorized or required by law to do so without consent.
Collection of Personal Information
We may collect personal information about you from your interactions with us and other sources, such as our third-party partners and service providers. For instance, our third-party payment processor will collect your personal information on our behalf to process your payments.
We may collect personal information when you:
• purchase, return or exchange our products and services, including online and in our stores;
• request information about our products and services, including when you request product samples or a quote;
• request or submit information through our sales associates;
• communicate with our customer service representatives;
• submit information through our Website;
• enter a contest, promotion or survey;
• subscribe to one of our online newsletters, or register to participate in an online forum;
• apply for a job with us; or
• contact us (such as via email, telephone, and the internet) with an enquiry, comment or suggestion.
Often it is optional for you to provide your personal information, but other times some personal information is required in order to provide you with certain product and services. You may choose not to provide your personal information even in such cases, but that may result in our inability to serve you.
In all cases where you voluntarily provide personal information to us, we undertake to collect, use and/or disclose it in accordance with this Privacy Policy and applicable laws.
Optional Information
Occasionally, we may request demographic information (like your age or gender) or information about your interests and purchasing preferences. In most instances, you do not have to provide us with this information to receive the product or service you have requested. We use this optional demographic and preference information to tailor or improve our product and service offerings, as well as for internal marketing research purposes.
Collection Through Cookies
We may also obtain general, non-identifiable information related to your use of our Website, through cookies and similar technologies. A cookie is a small data file that a website may write to your hard drive when you visit. A cookie file can contain information (such as a user ID) that the website can use to track the pages you have visited and to record your preferences for future visits.
We use cookies on certain web pages to help us analyze our web page flow and measure promotional effectiveness. We use cookies to help improve your future visits. We may also use such information to provide you with a customized online experience and to improve our products & services, communications, and marketing.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Website. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser. For more information on blocking cookies or targeted advertising, visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ or go to http://www.allaboutcookies.org/.
Collection Through Google Analytics
Porcelanosa also uses Google Analytics, a web analytics tool from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses information obtained by the cookies to evaluate your use of the Website for us, to create reports on Website activities and to provide further services related to the Website and the internet usage for us. This information may be transmitted to a server in the USA and stored there. Please note that Google Analytics information may be disclosed to marketing agency partners that use the data to optimize marketing campaigns. Google will not associate your IP address with any other data held by Google. For more information on Google’s privacy policy in general and Google Analytics, please visit their website at <www.google.ca/policies/privacy/> and <www.google.com/analytics>. You can deactivate the Google Analytics function with a browser add-on, which you can download at <https://tools.google.com/dlpage/gaoptout>. To do this you must install that browser add-on. This will prevent the analysis information from being sent to Google.
Collection Through Facebook Pixel
Porcelanosa may from time to time use Facebook Pixel. This analytics tool allows Porcelanosa to understand and deliver personalized ads. The collected data remains anonymous and Porcelanosa cannot see the personal data of any individual user.
However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: <https://www.facebook.com/about/privacy/>. Facebook has ultimate control of the information gathered through Facebook Pixel Re-Marketing. You can opt-out of Facebook’s use of Facebook Pixel through settings on your Facebook Account.
Porcelanosa will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary for the purposes it was collected or as authorized by law.
Our Use of Your Information
Personal information collected by Porcelanosa will only be used for purposes described in this Privacy Policy, for other purposes disclosed to you at the time of collecting such personal information, for example, as described when you sign up for a contest, survey or promotion, or for purposes to which you have otherwise given your consent. From time to time, we may wish to use your personal information for new or additional purposes. We will obtain your consent to use your personal information for such new or additional purposes before doing so.
We may use your personal information:
• to communicate with you, including to authenticate your identity and ensure that your information is correct and accurate;
• to provide our products and services to you;
• to market, advertise and promote our products, services and events to you and to other prospective customers;
• when you engage with Porcelanosa online, including through our Website and through social media;
• notify you of promotions including the launch of new contests and surveys;
• to administer surveys, or request feedback to improve and manage our relationship with you;
• to manage our business and day to day business needs;
• to understand how you use our products, content and services, for data analytics, statistical analysis, internal business and marketing purposes, product development purposes, improving content, developing new products and services and (where appropriate) to personalize offers that we make to you;
• establish and maintain communication with employees, investors, and business partners;
• comply with our legal obligations; and
• fulfil other purposes related to any of the above.
We may also de-identify, aggregate or anonymize information about our customers to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services or offers. Such information may also be shared with third parties for other analytical purposes but will not personally identify any individual and therefore is not subject to our Privacy Policy.
Sharing of Personal Information
We may share personal information with our service providers, business partners, consultants and affiliates for our internal business purposes. We may also disclose personal information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so.
We may transfer your information to other offices or stores of Porcelanosa and our affiliates for internal management and administrative purposes on our behalf. We may disclose your information for debt collection purposes, and for loss and fraud prevention. Porcelanosa may disclose personal information to third parties in connection with the potential merger, sale or sale of all or part of its business, and as part of completing such a transaction. We reserve the right to transfer any personal information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third-party acquirer.
If Porcelanosa discloses personal information to third parties engaged to perform services for us, Porcelanosa prohibits the third party from using personal information for any purpose other than the specific purpose for which Porcelanosa supplies it. Porcelanosa requires third parties who receive personal information to use safeguards equivalent to those in place at Porcelanosa to protect that information.
Video Surveillance
We conduct video surveillance at our stores for security, fraud and loss prevention purposes and for incident reporting purposes. We use the images and information from such videos only as required for such purposes and for certain operational purposes, such as to measure traffic patterns in our stores. We may provide data from such video surveillance to law enforcement officials.
Storage and Retention of Personal Information
Porcelanosa ensures that personal information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your personal information.
Porcelanosa will retain your personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Unless you tell us otherwise, your consent remains valid after termination of our relationship with you.
Porcelanosa may store your personal information in its databases located in the United States, Canada, or other countries. Additionally, some of our service providers may store personal information in the United States or other countries and will be subject to the laws of the local jurisdiction. As a result, in certain circumstances, the United States and other foreign governments, courts, law enforcement agencies or regulatory agencies may be entitled to access the personal information collected and held by Porcelanosa. In addition, if you are visiting our Website from a country other than US, your communication through our Website or any of our services may result in the transfer of information across international boundaries. By using our Website or any of our services, you consent to the collection, storage, and processing of your information in the United States and in any country to which we may transfer your information in the course of our business operations.
Security
We recognize the need for appropriate protection and management of personal information that you provide to us. We strive to safeguard your personal information against unauthorized access, use, modification and disclosure of personal information in our custody and control by using industry-standard practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. We maintain physical, technical and organizational safeguards as appropriate to safeguard your personal information. For example:
• Physical Safeguards: our offices have restricted access.
• Organizational Safeguards: Personal information is not accessible to anyone outside the specific function for which it is collected.
• Technical Safeguards: Currently, our Website and networks utilizes a variety of different security measures designed to protect personal information both inside and outside Porcelanosa, including the use of encryption mechanisms (e.g., Secure Socket Layers or SSLs), password protection, and other security measures to help prevent unauthorized access to your personally identifiable information.
Hyperlinks
Porcelanosa website may contain hyperlinks allowing users to visit other sites operated by other companies. Porcelanosa is not responsible for the privacy practices or content of any of such websites to which we link. If you access such websites, either directly or via the Website, you should review the privacy policy of each site.
Minors
Porcelanosa cares about the safety of individuals under the age of eighteen years (“Minors”). If you are not 18 or older, you are not authorized to use the Website.
The permission from a parent or a guardian is required for any Minor to participate in any activity organized by Porcelanosa. In the event that any such activity specifically targets a Minor, the permission of a parent or a guardian will be expressly required. If a Minor has provided us with personal information without the consent of a parent or guardian, the parent or guardian of that Minor should immediately contact info@porcelanosa-usa.com.
Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Accessing or Correcting Personal Information
We take all reasonable steps to ensure that your personal information is accurate, up-to-date, complete, relevant and updated as necessary to fulfil the purposes for which it is used. You can contact Porcelanosa to request access to your personal information to review its accuracy or to update your personal information. Please make a request in writing, using any of the contact methods outlined below.
Contact Us
If you have any questions or concerns about this Privacy Policy or about Porcelanosa’s handling of your personal information, please contact us in writing at:
Address: A/A Marketing
600 Route 17 North, Ramsey, NJ 0744 (USA)
Email: info@porcelanosa-usa.com
Please note that we may need to confirm your identity or request additional details in order to process your request.
Changes to our Privacy Policy
We reserve the right to modify this Privacy Policy at any time, without notice, in our sole discretion, so please review it frequently. This Privacy Policy may be updated periodically to reflect changes to our personal information practices and services. The revised Privacy Policy will be posted on this Website. We will treat your personal information in accordance with the privacy policy in place at the time of collection of such information, or as you otherwise consent. Whenever you need to refer to this Privacy Policy you should refer to this Website to ensure you have the most up to date version.
This Policy was last updated in August 2, 2019.
